How can I embed a video in a knowledge article?

As an author, you can embed videos in an article in Knowledge Authoring.

To embed a video in Fusion Service Knowledge Management with Redwood User Experience:

  1. Navigate to Knowledge > Authoring.
  2. Search and click the article you want to edit.
  3. Click Edit.
  4. Copy and paste the URL of the video in the rich text area where you want to embed the video.

    You can see the video embedded in the article.

  5. Click Save.

To embed a video in Fusion Service Knowledge Management with Classic User Experience:

  1. Navigate to Knowledge > Authoring Classic.
  2. Search and click the article you want to edit.
  3. From the Action menu, click Edit.
  4. Click in the rich text area where you want to embed the video, and click the "Enable source editing" icon.
  5. Copy the code for the video. For example, to get the code for embedding a YouTube video:
    1. Open the video in YouTube.
    2. Click Share.
    3. Click Embed.
    4. Copy the iframe code.
  6. Paste the code for the video in the rich text area where you want to embed the video.
  7. Click Save.