How do I add a custom field to the landing page for Adaptive Search?

Use these instructions to add a custom column to the Help Desk or Fusion Service landing page for Adaptive Search.

Create a Custom Field or Confirm it's Published

In your application, click Navigator, then, Configuration, and then select Sandboxes.
Create a new sandbox and make Application Composer active.
Open Application Composer.
In the explorer, search for Service Request or Help Desk object based on your need.
Expand the selected object and click Fields.
Create a new custom field, or just make sure the field you want to add is there and published.

For more information on creating a custom field, see How do I create a custom field?

In the Setup and Maintenance work area, make sure Setup: Service is selected.
Select the Productivity Rules row, then in the task list, select All Tasks from the Show menu.
Click the Configure Adaptive Search link.
In the explorer, choose Setup.
Click the Advanced tab.
Find the object and the field, and select the Enable check box.
Now the field will be indexed for adaptive search.
Click Save.
Click the Actions drop-down list and select Full Publish to retain the change.

On the Configure Adaptive Search work area, click Configure UI in the explorer.
Find the object you want to add a new column to the landing page
Find the field of that object that you want to add.
If the Display in UI check box is isn't checked for that field, select it to the display the field in the landing page.
Click Save and Close.

For this example, we'll add the field to the My Open Service Requests area in Service Center.

Navigate to Service Center, and in the My Open Service Center page, click the Actions menu and select Manage Columns.
Query for the custom field and select the check box.
Drag the field to where you want it to appear on the list page.
Click Save.