How do I suggest knowledge articles to employees when they are creating a Help Desk request?

From release 25A, Help Desk administrators have the option to enable suggesting knowledge articles to employees as they create help desk requests in My Help.

To enable knowledge suggestions:

1. Sign in as an administrator.
2. Go to Setup and Maintenance.
3. Search and select Manage Administrator Profile Values.
4. Enter ORA_HD_KM_SUGGEST_ON_CREATE in the Profile Option Code field and click Search.
5. Select one of the following profile values to indicate when the suggested knowledge articles should appear:
   • Never
   • Show when request submitted
   • Show when title and category entered
   • Show when title entered
6. Click Save and Close.