1. Fusion Service Questions and Answers
  2. What are the MCA Lookups?

What are the MCA Lookups?

There are two MCA lookups which apply to Phone interactions.

The lookups are:

  • ORA_SVC_MCA_COMM_REASON_CD

  • ORA_SVC_MCA_RESOLUTION_CD

You access these lookups using the Manage Standard Lookups in Functional Setup Manager. To add more values to the default values of either lookup, use this task.

The following table lists the default values of each lookup.

Lookup

Default Values

ORA_SVC_MCA_COMM_REASON_CD

  • General question

  • Other

  • Technical Issue

ORA_SVC_MCA_RESOLUTION_CD

  • Left message

  • Positive outcome

  • Provided information

  • Answered question

  • Call answered

  • Known Issue

  • Documentation issue

  • At risk