What's Computer Telephony Integration (CTI)?
Computer telephony integration (CTI) enables integration of third party media toolbars with Fusion Sales and Fusion Service. You can display a media toolbar by enabling the Partner CTI Service, and by giving your signed-in users the Access Partner Media Toolbar privilege which allows access to the toolbar.
Use CTI to:
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Make an outbound call using Click to Dial and skip manual dialing.
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Receive phone calls.
Integrating with CTI gives you the following features:
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Notifications of incoming calls and ability to accept or reject the call
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Automatic caller identification
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Ability to search for a contact
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Optional caller verification
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Display of administrator-defined screen pop with caller or service details
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Automatic interaction recording
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Optional call wrap up
- OpenMethods PopFlow
- OpenMethods Harmony (choose Harmony for B2B Service)
- Five9 (Cloud Contact Center for Oracle B2B Service)