Set Up Case Management

If you've a separate group of people who handle extra sensitive HR issues like grievances, harassment investigations, disciplinary actions, or accommodation requests, might want to evaluate using Case Management.

Watch the Web Cast at: Case Management in Oracle Help Desk

See: How do I get started with Case Management?

And, review the Case Implementation Documentation found at: https://docs.oracle.com/en/cloud/saas/fusion-service/faicm/index.html