Setup User Permissions
Here's how to setup user permissions for HR Help Desk.
The following instructions assume that the employees are already added as part of Human Capital Management (HCM).
For more information, see:
- Overview of Setting Up Users and Security (oracle.com)
- Overview of Role-Based Access Control (oracle.com)
Grant Help Desk Job Roles to Users
Identify the employees and permissions for those employees who interact with Help Desk, and add them as shown in the following table:
| Employee | Job Roles | Code |
| HR Help Desk Agents |
Next Gen Human Resources Help Desk Agent, Employee, Resource |
ORA_SVC_HUMAN_RESOURCE_HELP_DESK_AGENT_NG |
| Managers of HR Help Desk Agents |
Next Gen Human Resources Help Desk Manager, Employee, Resource |
ORA_SVC_HUMAN_RESOURCE_HELP_DESK_MANAGER_NG |
| Administrators for the HR Help Desk |
Next Gen Human Resources Help Desk Administrator, Employee |
ORA_SVC_HUMAN_RESOURCE_HELP_DESK_ADMINISTRATOR_NG |
| Employees who will open requests for the HR Help Desk (should be ALL employees) |
Next Gen Human Resources Help Desk User, Employee |
ORA_SVC_HUMAN_RESOURCE_HELP_DESK_USER |
| Knowledge Administrator |
Knowledge Analyst, Knowledge Manager, Employee |