Case Study

In this playbook, a case study is used to define the scope of the implementation tasks and illustrate their interdependence.

The case study is based on a fictitious company named Vision Corp., a global high-tech company that sells laptop and multiple server product lines to businesses and other organizations. The company creates service tickets on its website that can be used by its customers to troubleshoot their products. The company would like its author users to use Interviews to create and manage guides and intake forms to provide interactive advice, troubleshooting steps, and collect information. Vision Corp. would like its authors to use Interviews to author guides and intake forms.