Enable Assisted Interview Summary

You can enable the assisted summary option to use text suggested by Artificial Intelligence (AI) during the interview to pre-fill the interview summary for the agent.

When this feature is enabled, templates that support interview summary (for example, Sales Call Guide template) will show an additional checkbox on the interview summary authoring screen “Default call summary with auto-generated text”. When checked, the interview summary will be pre-filled for the interview user with text suggested by AI based answers provided during the interview. The interview user can then accept or override the suggested text.

This step is optional and is needed only if you plan to use AI suggested content in your interview summary. You can always choose to enable this option at a later time.

1. Click Navigator > My Enterprise > Setup and Maintenance.
2. Click the Tasks menu and click Search. Search for Manage Administrator Profile Values task and open it.
3. Search for the Enable Interview AI Suggestions profile option using the ORA_OIA_INTERVIEW_AI_ASSISTED_AGENT_SUMMARY_ENABLED profile option code.
4. Select Yes as the profile value.
5. Click Save and Close.

Note: Changes in the profile values affect users the next time they sign in.