1. Help Desk: Questions and Answers
  2. How do I add the queue owner field to the page layout?

How do I add the queue owner field to the page layout?

To add the Queue Owner field to the page layouts for queues follow this one-time process:

  1. Sign in to the application as an administrator or setup user.

  2. Within a sandbox, navigate to Application Composer.

  3. In the Application field, select CRM Cloud from the drop-down list.

  4. Search for Queue.

  5. Click Standard Objects > Queue.

  6. Click Pages.

  7. Depending on your company's requirements, add the Owner field to some or all of the following page layouts for queues: Landing Page Layouts, Creation Page Layouts, and Details Page Layouts.