Can I copy a Help Desk request and keep the attachment?

Copying the attachment when you duplicate a request saves you from downloading and reattaching attachments. You must have the correct privileges do this. If you can't duplicate a request and keep the attachment, contact your administrator for the correct privilege.

To copy attachments when copying requests, agents should be assigned the privileges that allow viewing and adding attachments:

• View Attachment (SVC_VIEW_ATTACHMENT)
• Add Attachment (SVC_ADD_ATTACHMENT)

Note: The copy attachment when copying help desk requests feature is only available with Help Desk in the Redwood experience.