How do I configure Visual Builder Studio for Help Desk?

This topic explains the Next Generation Help Desk delivered page layouts for configuration with Visual Builder Studio.

Note: Oracle recommends having only one active extension at a time, and that extension should contain all the changes you've made. Independent extensions aren't synced, so having two actively deployed extensions can result in one overriding changes in the other. Having one extension also gives you a complete view of all the changes that have been made to date.

My Help

My Help is a landing page that contains one dynamic container with three sections:

• Popular Articles

• Help Desk Request List

• Quick Links (hidden section for adding quick links for commonly asked questions)

Help Desk Request Create Page

The Help Desk Request Create page contains one dynamic container with two sections:

• Help Desk Request header (dynamic form to add, remove, reformat, and conditionally render format)

• Attachments

Help Desk Request Summary

The Help Desk Request Summary contains one dynamic container:

• Left Hand Panel Spotlight (dynamic form to add, remove, reformat, and conditionally render format)

Help Desk Request Full Edit Page

The Help Desk Request Full Edit page has one dynamic container with multiple sections:

• Help Desk Request header (dynamic form to add, remove, reformat and conditionally render format).

• Contacts, Teams, and Maintenance Work Orders (dynamic tables to add and remove fields)

• The dynamic container is extendable and can be used to do two things.

  • Rearrange the existing content.

  • Add your own components to the display, as long as certain conditions are met at runtime.

  For more information, see the Extending Oracle Cloud Applications with Visual Builder Studio guide link at the end of this topic.

Action Plan

Action Plan is a dynamic form on the Help Desk Request Summary page.