What dynamic forms can I extend in Help Desk?

The Help Desk UI is highly extensible. This topic gives you an overview of what layouts in the Help Desk UI then you can extend using Visual Builder Studio.

The following two tables list many of the dynamic forms that you can configure, and many of the dynamic tables, used for help desk requests, that you can extend.

HR Help Desk Requests Dynamic Forms

Dynamic Form	Description
Copy HRHD Agent Flow	Copy HR Request Form - Agent flow
Copy HRHD Employee Flow	Copy HR Request Form - Employee flow
Create HRHD Agent Flow	Create HR Request Form - Agent flow
Create HRHD Emp Flow	Create HR Request Form - Employee flow
Edit HRHD Agent Flow	Edit HR Request Form - Agent flow
Edit HRHD Emp Flow	Edit HR Request Form - Employee flow
HRHD Detail Agent Flow	HR Request Overview - Agent flow (Left hand panel / Spot light region)
HRHD Detail Emp Flow	HR Request Overview - Employee flow (Left hand panel / Spot light region)
Milestone Edit	Milestone Edit Form
SR Resolve Form	SR Resolve Form - Agent

HR Help Desk Request Dynamic Tables

Dynamic Table	Description
Copy Contacts	Used in Copy Request
HRHD Contacts EditMode Layout	Used in HR Request Edit Page
Copy Team Member	Used in Copy Request
HRHD Team EditMode Layout	Used in HR Request Edit Page
Display Milestones	Used in HR Request Edit Page
Display Milestones RHP	Used in HR Request Overview Page

Internal Service Requests Dynamic Forms

Dynamic Form	Description
Copy ISR Agent Flow	Copy Internal Request Form - Agent flow
Copy ISR Employee Flow	Copy Internal Request Form - Employee flow
Create ISR Agent Flow	Create Internal Request Form - Agent flow
Create ISR Employee Flow	Create Internal Request Form - Employee flow
Edit ISR Agent Flow	Edit Internal Request Form - Agent flow
Edit ISR Employee Flow	Edit Internal Request Form - Employee flow
SR Detail Agent Flow	Internal Request Overview - Agent flow (Left hand panel / Spot light region)
SR Detail Employee Flow	Internal Request Overview - Employee flow (Left hand panel / Spot light region)
Milestone Edit	Milestone Edit Form
SR Resolve Form	SR Resolve Form - Agent
WorkOrder	Work Order Create Form

Internal Service Request Dynamic Tables

Dynamic Table	Description
Contacts Edit ModeLayout	Used in Copy Request
Copy Contact	Used in HR Request Edit Page
Copy Team Members	Used in Copy Request
Team EditMode Layout	Used in HR Request Edit Page
Display Milestones	Used in HR Request Edit Page
Display Milestones RHP	Used in HR Request Overview Page
Work Order List	Used in HR Request Edit Page

Let's first look at the New Help Desk Request layout:

Now lets look at the different extensible layouts from the Help Desk page.

Now, to view Help Desk Request details layouts, you click the Edit button in the Summary field as shown in the following graphic:

The following extensible layouts are displayed:

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