How do I enable Audit History for Help Desk?

To enable Audit History for Help Desk do the following:

1. Go to Setup and Maintenance.
2. Click the Tasks icon.
3. Select Search.
4. Enter Manage Audit Policies in the search field and click Search.
5. Select the Manage Audit Policies task.
6. On the Oracle Fusion Applications line, change Audit Level to Auditing , then click Configure Business Object Attribute.
7. Select Service from the Product drop-down list.
8. Select the items you want to audit.
9. Click Save.
10. From the Objects Actions menu, select Synchronize.
11. Click Save and Close.

A video for this feature is found on Oracle Video Hub.