How do I enable notifications?

A notification is an alert for users such as agents and employees, to notify them about an event on the help desk request, and enable them to take the necessary actions.

As a prerequisite, to allow users to view notifications, you must enable a profile option.

Enabling notifications is a global setup and feature opt-in step. Here's how you enable the notifications feature for help desk requests:

1. Sign in to the application as a setup or administrator user.

2. Navigate to Setup and Maintenance.

3. Select the Help Desk offering.

4. In the Functional Areas section, select Change Feature Opt In.

5. Select the Enable check box for in the Productivity Tools row.

   When the Notifications feature is enabled, bell notifications are automatically enabled for help desk requests.

6. Click the Edit icon in the Features column of the Productivity Tools row.

7. Enable your required notification delivery channels:

   • To enable email notifications, select the Enable check box for Use Email as a Notification Delivery Channel.

8. Click Done on the Edit Features Productivity Tools page.
9. Click Done.