How can I restrict access to categories in Help Desk?
To restrict access to categories in Help Desk you can use one of these possible options:
Solution Option 1
Set up multiple business units where categories can be managed through business units.
Navigation: Setup and Maintenance > Service > Business Units > Manage HR Help Desk Service Categories for Business Unit
See: How are business units set up for Service and Help Desk?
Solution Option 2
Change Data Security Policies (DSP).
Caution:
You
can't change Oracle predefined data security policies. You must create your own. Be
very careful when creating Data Security Policies.See: How do I define system-access-group-based data security policies?