How do I create an Internal Help Desk Request (ISR) card?

When you implement or test a dual-role (HRHD and ISR) agents, you can't see both cards in Help Desk Requests if HR Help Desk is enabled. So, for a single agent to act as both an HR Help Desk agent and an ISR Help Desk agent, you'll need to create a new entry point.

The How to Create an Internal Help Desk (ISR) Card video shows how to change the structure and have entry points for the Internal Help Desk for both the Navigator and Help Desk Springboard.