How do I enable the Group By drop-down for HR Help Desk?

You can add the Group By drop-down to the Help Desk list page and choose what fields to appear in the drop-down. Here's how:

1. Navigate to Setup and Maintenance
   • Setup: Service
2. Search for and open the task Configure Adaptive Search.
3. Select Configure UI.
4. Select HR Help Desk Request in Find Objects.
5. Check the Enable for Group By box for the fields you want to appear in the Group By drop-down list.
6. Click Save and Close.

Important: Make sure Enable Group By is enabled in Parameters. To do this, while you're in the Configure Adaptive Search task, click Parameters . Make sure the Current Value for Enable Group By is set to Y.