How do I collaborate with Slack?

Using Slack, your help desk agents can securely collaborate with subject matter experts to quickly resolve employee questions and issues.

You can integrate your help desk application with Slack using two different methods. These methods are described in detail in the Slack Channels chapter of the Oracle Fusion Service Implementing Service guide.

Note:

The Send Additional SR Fields to Slack section isn't applicable for Help Desk. So you can ignore the following topic in that section: Send Additional Fields When an SR Is Forwarded to Slack.