How do I Set Up a Microsoft Teams Channel?

Using Microsoft Teams, your agents can collaborate with subject matter experts to resolve employee questions and issues faster. Here's the sequence of steps that you must complete to set up the integration of your service application with Microsoft Teams:

Note:

Each of these steps is described in a separate topic, and you must complete them in the given order.

Step no.	Name of topic
1	Create a Microsoft Teams App for Help Desk
2	Set Up a Bot User for Your Microsoft Teams App
3	Register Your Microsoft Teams App in the Azure Portal
4	Enable Collaboration With Microsoft Teams in FSM
5	Update FSM with Credentials of Your Microsoft Teams App
6	Create a Microsoft Teams Channel in Help Desk
7	Enable Notifications to Microsoft Teams
8	Create a Collaboration Action
9	Create a Child Action for a Collaboration Action
10	Create a Child Action for the Reply to Help Desk Request Child Action
11	Configure the FND_IDP_PROXY_USER_WHITELIST Profile Option
12	Upload Your Microsoft Teams App
13	Install Your Microsoft Teams App and Add It to Your Team