How do I set up a role with read-only access?

Here's how you set up a role with read-only access to the help desk request header alone, or both the help desk request header and messages:

Note:

These steps use the HR Service Request Management duty role and Next Gen Human Resource Help Desk Agent job role as examples. You can copy any of the Help Desk job and duty role combinations to create a read-only version of that role. For example, Internal Service Request Management duty role and Internal Help Desk Agent job role

1. Sign into the application as an administrator.

2. Navigate to Security Console.

3. Copy a Help Deskduty role, such as HR Service Request Management.

   When copying the role, select the Copy Top Role option.

4. Remove the Edit HR Service Request privilege or Edit Internal Service Request privilege.

5. Copy a Help Desk job role, such as Next Gen Human Resource Help Desk Agent.

   When copying the role, select the Copy Top Role option.

6. Delete the HR Service Request Management child role from the copied job role.

7. Associate the copied job role with the users who need read-only access to the header alone, or both the header and messages. Ensure that the users don't have other roles that assign them the Edit HR Service Request or Edit Internal Service Request privilege.