Case Management Profile Options

Profile options let you configure and control application data centrally.

Administrators and setup users manage profile options in the Setup and Maintenance work area. You can set various profile options and schedule job processes for case management. Some of the profile options must be used along with job processes to achieve the results you want. For example, after setting the profile value for closing a resolved case after N number of days, schedule a job process that closes cases.

Here's a table that describes the various profile options for case management:

Profile Options for Case Management

Profile Option	Description
SVC_ENABLE_CASE_IN_ACTION_PLAN	Enable Case in Action Plan feature. Once enabled, Actions as well as Templates can be created with Case as Context value.
ORA_SVC_CASE_REDIRECT_TO_ADF_CONTACT	Enables redirection of all clickable contact links in the Case Details page to the ADF Contact page.
ORA_SVC_CASE_REDIRECT_TO_ADF_SR	Enables redirection of all clickable Service Request links in the Case Details page to the ADF Service Request page.