Benefits of Self Service Optimization

Self-Service Optimization gives you the following benefits:

• A log in page that you can configure to match your corporate identity.

• Fusion Service is still the identity provider for Fusion Service users.

• A local identity provider created in IDCS for Digital Customer Service self-service users.

• Self-service users log in using Digital Customer Service through IDCS.

• Self-service users are created in IDCS rather than in Fusion Service.

• There's no need for user sync from Fusion Service to IDCS, thereby allowing users to log in immediately after self-service registration approval.

• User accounts no longer need to be created in Fusion Service.

• There are only a small number of proxy users representing all self-service users in Fusion Service.

• Self-service users are still represented as customer contacts in Fusion Service.