Configure Installed Base Assets

Here's the configuration steps you must perform to make Fusion products manageable as Installed Base Assets.

The Digital Customer Service product picker, by default, shows all products flagged as Enabled for Customer Self Service. You must set an additional property in Fusion Service to enable a product to be managed as an Installed Base Asset.

1. Sign in to Fusion Service as an administrator or setup user.

2. From the home page, select Product Management, then click the Product Information Management tile.

3. Click the Tasks drawer icon, and then click the Manage Items link.

   The Manage Items form appears.

4. Perform a search for your product, then, in the search results, select the link for the product.

5. In the product detail page, select the Specifications tab, then from the Item Organization list, select Service.

6. Update the products to make them manageable as Installed Base Assets, locate the Assets area of the view, and do one of the following:

   1. Click the Enable Asset Tracking drop down list and select: Full Lifecycle.

   2. Or, click the Enable Asset Maintenance drop down list, and select Yes.