Create a Digital Customer Service Icon in Oracle B2B Service

Sometimes, when users perform certain actions in the Digital Customer Service application, they're redirected to the Oracle Fusion Service Dashboard. To make this path easier for your users, Oracle recommends that you include a Digital Customer Service icon within the user's dashboard.

Note: If you use a third-party identity management solution with Oracle Fusion Service, you must address the redirect issues within your deployment.

Follow the procedures in this topic in the listed order to create a Digital Customer Service icon in Oracle Fusion Service:

1. Create a New Sandbox.

2. Create a New Card Icon for Accessing Digital Customer Service.

3. Validate the Card Icon.

4. Publish the Sandbox.

Create a New Sandbox

To create a new sandbox:

1. Sign in to Oracle Fusion Service.

2. Click Navigator > Configuration > Sandboxes.

3. Click the + icon (New) to create the new sandbox.

4. Select the sandbox created in Step 3.

5. Click Set as Active.

Create a New Card Icon for Accessing Digital Customer Service

To create a new card icon for accessing Digital Customer Service:

1. Sign in to Oracle Fusion Service.

   Note: Ensure that your sandbox is set as active.

2. Navigate to the Configuration work area and click Structure.

3. From the Create menu, select Create Page Entry.

4. Enter information for the new card:

   • Name. Specify DCS.

   • Icon. Select an icon.

   • Group. Select Service.

   • Show on Navigator. Select EL Expression, then select the Edit and paste the following expression:

     #{!securityContext.userInRole['ORA_PER_EMPLOYEE_ABSTRACT']}

   • Show on Springboard. Select EL Expression, then select the Edit and paste the following expression:

     #{!securityContext.userInRole['ORA_PER_EMPLOYEE_ABSTRACT']}

   • Link Type. Select Static URL.

   • Destination. Specify the URL for your Digital Customer Service web application.

5. Click Save and Close.

Validate the Card Icon

To validate the card icon:

1. Sign in to Oracle Fusion Service.

2. Click Navigator > Configuration > Sandboxes.

3. Select the sandbox created in the Create a New Sandbox topic.

4. Click Set as Active.

5. Navigate to the Home page.

   The DCS icon appears on the Home page and in the Navigator.

Publish the Sandbox

To publish the sandbox:

1. Sign in to Oracle Fusion Service as a user with the Sales Administrator job role.

2. Click Navigator > Configuration > Sandboxes.

3. Select the name of the sandbox created in the Create a New Sandbox topic.

   The Sandbox Details dialog appears.

4. Click Publish.