Create Knowledge Articles in Fusion Service and Assign them to a User Group

Here's how you create knowledge articles in Fusion Service authoring and assign them to the appropriate user group.

1. In Fusion Service, navigate to Knowledge Authoring.

2. Select Create Article.

3. Select the appropriate content type: Solution, FAQ.

4. Enter the requested information and click Next.

5. Select the user groups that apply.

6. Click Create.

7. Publish the knowledge articles.

8. Run the knowledge content processing job by doing the following:

   1. In Setup and Maintenance, choose the following:

      • Offering: Service

      • Functional Area: Knowledge Management

      • Task: Manage Knowledge Search Dictionary

   2. Select the Content Processing tab.

   3. Select Run Incremental Content Processing.

   4. To see if content indexing is complete, click Refresh.