Enable Digital Customer Service

You must enable Digital Customer Service in Fusion Service to have access to the profile options and work areas. Once enabled, the following work areas are grouped with the Service icon in Fusion Service:

• Self-Service Users

• Registration Requests

Once enabled, the profile options are available in the following work areas:

• Manage Digital Customer Service Account Setup Profile Options

• Manage Digital Customer Service Profile Options

To enable the Digital Customer Service Application:

1. Sign in to Fusion Service as an administrator or a setup user.

2. Click the Settings and Actions drop down list, and select Setup and Maintenance.

3. From the Actions drop down list, select Go to Offerings, and then select Service.

4. In the Setup and Maintenance work area select the Service offering.

5. Click the Opt In Features button.

   The Opt In: Service page is displayed.

6. Find the Digital Customer Service row, then select the Enable check box.

7. Click Done.

   Digital Customer Service appears in the Functional Areas list. Selecting Digital Customer Service will reveal a related list of tasks.