Map Roles for Digital Customer Service

Now you map roles to let the Oracle Visual Builder role to match with Oracle Fusion Service. Once you have done this task you will be able to manage user roles in the Oracle Fusion Service and your Digital Customer Service application similarly.

You must follow the process for mapping roles in this topic if you want to define additional roles.

Map a New Role

1. Sign in to Oracle Visual Builder.

2. Open your Digital Customer Service application.

3. Click the Menu icon and select Settings.

4. Click the User Roles tab.

5. Click Add Role.

6. Enter a role name in the Role text box.

7. In the Mapping list, select the role to which to map.

8. Click the Check Mark icon to complete the mapping.

Edit an Existing Role Mapping

1. Sign in to Oracle Visual Builder.

2. Open your Digital Customer Service application.

3. Click the Menu icon and select Settings.

4. Click the User Roles tab.

5. Hover over the role that you want to edit in the User Roles list, then click the Pencil icon.

6. Edit the role name in the Role text box.

7. In the Mapping list, edit the role to which to map.

8. Click the Check Mark icon to complete the mapping.

Remove an Existing Role Mapping

1. Sign in to Oracle Visual Builder.

2. Open your Digital Customer Service application.

3. Click the Menu icon and select Settings.

4. Click the User Roles tab.

5. Hover over the role that you want to remove in the User Roles list, then click the Trash Can icon.

   The user role is removed.

6. Click Close.