Troubleshooting

The following table lists troubleshooting information.

Problem Description	Solution
There's an issue with the Google Chrome browser and user log in continually looping. Chrome has a 4k limit on cookie sizes. If the user has a very long first and last name that combination can cause the cookie that's generated to be larger than 4k. Chrome will only accept the first 4k of the cookie, making it incomplete. This results in the login process continually looping.Firefox doesn't have the 4k cookie limit and can be used to verify that this is the issue. For example the following details would cause the cookie to be too large: First name: [e-mail] Last name: [e-mail] Email address: [e-mail]	Reduce the size of the First and last names. For example First name: Self Last name: user Email address: [e-mail] Note: The email address can stay the same. This is performed in Identity Cloud Service by updating the user facing the issue.
After sign in, the VB page keeps reloading	One option is to allow third party cookies in the browser. The other solution is to make the following changes to the application which change the service connection type for Fusion REST APIs used with the Self Service Optimisation flow: which changes the connection from Delegate Authenication to your Oracle Cloud account: Open Visual Builder Designer and the application with the issue. Open Settings > Application Profiles and edit the fa server for the User Proxy Production profile. Set the authenticated user auth type to Oracle Cloud Account. Open the dcs web app > Settings > Security. Uncheck Enable implicit grant for Service Connections.