Add the Result Columns to the Matrix Class

Here's how you can add the result columns to the matrix class:

1. On the Subscription Configuration page, click Dynamic Matrix Configuration > Manage Matrix Classes.

   The Manage Matrix Classes page is displayed.

   Note: If you're using Service Contracts, then you navigate to this page by clicking Navigator > Contract Management > Contracts > Tasks > Manage Matrix Classes.

2. Duplicate the Subscription Entitlements (or Contracts Service Entitlements) matrix class. You can also edit a matrix class you previously created, or create a new matrix class.

3. On the Edit Matrix Class page for the selected matrix class, in the Result Columns section, click Add Row to add the administrator-defined metric and its corresponding warning threshold.

4. Enter names for the administrator-defined metric and its corresponding warning threshold.

   Code values are automatically populated in the Source Code Name field. The names and codes must be unique for each milestone and it's corresponding threshold value (Milestone Code and Threshold Code must be unique and should not be used already in existing milestone configurations). You should copy and save these values, because you need Source Code Name in the Manage Algorithms page and Name in the Manage Service Milestone Configuration task page.

5. In the Domain field, retain the default value Number because it denotes the time in minutes.

6. Click Save and Close.