API Features

Features are functionality or sets of functionality that are supported by Fusion Service, and can be implemented by a toolbar. Features are supported by the API and underlying Fusion Service implementation. The following table lists the features of the API:

Feature Code

What you can do with the Feature

INBOUND_CALL

Handle messages related to inbound calls.

OUTBOUND_CALL

Handle messages related to outbound calls. The API notifies the toolbar to initiate the call using the supplied information.

TRANSFER_CALL

Handle messages related to a call transfer.

CONFERENCE_CALL

Handle messages related to a call conference.

OUTBOUND_CALL_EXTENSIONS

Handle messages related to outbound calls. The API notifies the toolbar to initiate the call with the specified phone number and extension.