Cobrowse Terminology

Here's a general overview of some of the Cobrowse terminology.

• Instant Mode. An HTML-based cobrowsing technology that runs in the web browser. Cobrowse is typically launched in this mode.

• Advanced mode. Allows for cobrowsing outside of the browser or viewing of more advanced, rich web technologies within the browser.

• True View. Gives agents the ability to toggle in and out of a view that matches the browser size and configuration of the customer.

• Agent Console. Where an agent starts and runs a Cobrowse session.

• Administrative Console. Where Cobrowse administrators manage Cobrowse, including configuration panels and reporting.

• In-app Cobrowse. Functionality that can be built into a native mobile application.