How do I configure the presence and availability privilege?

To set the presence and availability, an agent must be given the Manage Omnichannel Presence and Availability privilege.

This privilege is available by default to the following job roles:

• Customer Service Representative

• Customer Service Manager

• Administrator

To grant the Manage Omnichannel Presence and Availability privilege to any other role, do one of the following in the Security Console:

• Create a role and provide the privilege to the role.

• Copy one of the default job roles with the privilege and create a role to add the privilege.

For more information about copying job roles, see the Oracle Fusion Cloud Customer Experience Securing Sales and Fusion Service guide.

Note: After you add the privilege to the new role, you must associate a user to the new role.