How do I configure the prefix and radix?

When a service request (SR) is created, a unique number or ID is generated for it by the application.

Users can't easily read or use these unique IDs because of their length and complexity. As an administrator, you can configure the unique ID that's generated to make it more user-friendly, readable, and specific to your requirement.

This user-friendly value called the public unique ID consists of a prefix and a radix, and you can configure both of them. For example, SR_0000027413 is a configured public unique ID, where SR_ is the prefix and 0000027413 is the radix or suffix.

To configure the prefix and radix for SRs:

1. Sign in to the application as a setup user or administrator.

2. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Productivity Tools

   • Task: Manage Public Unique Identifier Sequence Generation

3. On the Manage Public Unique Identifier Sequence Generation page, for the Service Request Object Name, specify a prefix of your choice in the Prefix column. For example: SR-.

4. Click in the Radix column for the Service Request object.

5. From the multiple options displayed in the drop-down list, select the type of radix that you want for your SRs .

   This option determines the radix value of the request number. To format the autogenerated radix value, you can configure the SVC_PUID_FORMAT profile option as described in the "Profile Options for SR Management" topic.

   Note: For more information about the types of public unique IDs, see the Oracle Fusion Cloud Sales Automation Implementing Sales guide.

6. Click Save and Close.