Create a Business Unit for Service

You can use a business unit (BU) to separate or share the following:

• Service setup data such as product catalog

• Transactional data such as service requests

To support the multiple-BU features, you must first create the required BUs.

To create a BU for the Service offering:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Company Profile

   • Task: Manage Business Unit

2. In the Manage Business Unit page, click Create.

3. In the Create Business Unit page, enter a name for the BU.

4. In the Default Set drop-down list, click Search.

5. In the Reference Data Set Name field, search for Common.

6. Select COMMON from the search results.

7. Click OK.

8. On the Create Business Unit page, click Save and Close.

   To add another BU, select the Manage Business Unit task again and repeat the steps.