How do I create cases or SRs by interview?

You can have your users create service requests through an interview-style format using Oracle Intelligent Advisor. Using an interview to create service requests, can ensure service requests are created only after all critical questions are answered.

To create service requests by interview, you use Intelligent Advisor to create the interview, then Visual Builder Studio to make the interview available to your users.

Note: This feature requires a license for Oracle Intelligent Advisor.