How do I create default coverages?

You use default coverage to apply a standard coverage template to specific customers, or globally to all customers.

When a service request is evaluated to assign milestones, the application considers all global coverages, and customer default coverages setup for the customer specified on the service request. If a milestone is applicable from both a global default and a customer default coverage, the application uses the customer default coverage values over the global defaults.

1. On the Subscription Configuration page, click Entitlements Management > Default Coverage.

   The Manage Default Coverage page is displayed.

   Note: If you're using Service Contracts, then you navigate to this page by clicking Navigator > Contract Management > Contracts > Tasks > Default Coverage.

2. Click Create to add a new coverage.

3. Select the Default Level for the coverage:

   • Select Global to assign the coverage to all customers.

     Then select the standard coverage in the Coverage column that you want to apply to all customers.

   • Select Customer to assign the coverage to a specific customer.

     Then select the customer in the Default Level Value column, and then select the standard coverage in the Coverage column that you want to apply to that customer.

4. Enter the start and end date for the coverage.

5. Click Save.