1. Implementing Service Center with the Classic User Experience
  2. Create the Fusion Service Administrator User for Connecting to Oracle Integration

Create the Fusion Service Administrator User for Connecting to Oracle Integration

You must create a user that's used to connect from Oracle Integration to Fusion Service. Follow the steps in the Create Setup Users topic to create the user.

Grant the following roles to the new administrator user:

  • Customer Service Manager (if using the Service Request object)

  • Human Resource Help Desk Manager (if using HR Help Desk)

  • SOA Operator

  • Internal Help Desk Administration (if using Internal Help Desk)