Cross-Channel Options

The following table describes the types of cross-channel options that you can configure.

Cross-channel Option	Description
SVC_INTERACTION_AUTO_ASSOCIATION_ENABLE	Enables automatic association of objects to an interaction. It is set to Off by default. Note: During bulk importing of data, enabling this option to Yes may result in associating multiple objects to the open interactions. This results in a large number of imported CRM objects getting associated with a single interaction, and leads to distorted data. To avoid this situation, the option may be set to N.
SVC_INTERACTION_CREATION_DATE_INTERVAL_FOR_AUTO_ASSOCIATION	Sets the period, in minutes, to go back from the current time while finding a potential interaction based on creation date
SVC_INTERACTION_LAST_UPD_DATE_INTERVAL_FOR_AUTO_ASSOCIATION	Sets the period, in minutes, to go back from the current time while finding a potential interaction based on last updated date.
SVC_INTERACTION_ENABLED_OBJECTS - (for service request)	For Service Requests, set this to the value SVC_SERVICE_REQUESTS. For Activities, set this to the value: ZMM_ACTIVITIES. For Opportunities, set this to the value: MOO_OPTY. For Work Orders, set this to the value: SVC_WORK_ORDERS. For Leads, set this to the value: MKL_LM_LEADS.