Digital Customer Service Terminology

Here's an overview of some Digital Customer Service terminology.

• Oracle Visual Builder: A cloud-based visual development tool that gives you easy access to data from any REST-based service. You can create and test responsive web applications and native mobile applications without installing any additional software. The visual designer lets you quickly lay out pages in your applications by dragging and dropping UI components, configuring their attributes and defining their behavior.

• Root Page: A page that contains the shell of your application including the header and footer and navigation components.

• Service APIs: The REST APIs that your application interacts with.

• Digital Customer Service Application: The application that you build using Oracle Visual Builder that acts as the web interface for your users. The Digital Customer Service application is built using the Digital Customer Service Reference Implementation template.

• Digital Customer Service Users: Your customer account users who have successfully registered to use the Digital Customer Service application as self-service users. These users can have a variety of roles.

• Digital Customer Service Templates: The available templates you can select while creating your Digital Customer Service application. These application templates include component extensions, themes, and predefined pages and actions.

• Digital Customer Service Reference Implementation: This template includes several pages and business components that enable a basic support experience including: knowledge search, service request creation and management, display of work orders, chat, and self-service user management capabilities for the account administrator. The account administrator manages all of the users and roles.

For more information on roles, refer to Digital Customer Service Roles.