Enable Request Classification

You must enable the classification of service requests created from inbound emails.

1. Sign in to Fusion Service as a setup user.
2. Navigate to the Setup and Maintenance work area and select the Service offering.
3. Click Change Feature Opt In.
4. On the Opt In: Service page, click the Service Adaptive Intelligence row and select the Enable check box.
5. On the same row, click Edit in the Features column.
6. On the Edit Features: Service Adaptive Intelligence page, click the Enable check box for Service Request Classification.
7. Click the Email Classification row and select the Enable check box.
8. Click Done.
9. Click Done on the Opt In: Service page.