How do I enable subscription coverages for entitlements?

Oracle recommends using subscription coverages. New customers are automatically opted-in to Subscription Management instead of Service Contracts. Existing customers who are implementing service entitlements should consider subscription coverages.

The Manage Service Entitlements Using Subscription Coverages feature is enabled by default for new instances. If this feature is enabled, the application uses Oracle Subscription Management Cloud to define entitlement calendars, coverages, and associated setup, and uses this setup at runtime to determine service request milestones.

Here's how you can enable this feature:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

2. Click Change Feature Opt In.

   Select the Enable check box in the Service Entitlements row.

3. Click Done.