Enable the Ability to Add All Contacts and Team Members or Additional Email Recipients

Sometimes while composing an email, an agent may want to add additional email recipients who aren't contacts or resources (team members), or an agent may want to add all the contacts and team members of the service request.

For these options to be available to them, you must enable the SVC_ENABLE_ADDITIONAL_EMAIL_RECIPIENTS profile option. The default value of this profile option is No.

To enable the SVC_ENABLE_ADDITIONAL_EMAIL_RECIPIENTS profile option:

1. Sign in as a setup user or administrator.

2. Navigate to the Setup and Maintenance work area.

3. Open the Tasks panel tab and click Search.

4. Search for and select the Manage Administrator Profile Values task.

5. On the Manage Administrator Profile Values page, navigate to the Search region.

6. In the Profile Option Code field, type SVC_ENABLE_ADDITIONAL_EMAIL_RECIPIENTS.

7. Click Search.

   The SVC_ENABLE_ADDITIONAL_EMAIL_RECIPIENTS profile option is displayed in the Search Results: Profile Options region.

8. In the Profile Option Levels region, set the Profile Value for the Site Profile Level as Yes.

9. Click Save.