Enable Viewing of Updates to SRs Secured Using Access Groups in Near Real Time

You can access service requests (SRs) that are secured using access groups in near real time. When an SR is created or updated, users can access the new or updated SR immediately.

You don't have to run the Perform Object Sharing Rule Assignment Processing scheduled process for users to access the SRs.

To implement near-real-time processing for service requests, you must enable the following profile options:

• Near Real-Time Transaction Tracking for Access Groups Enabled (ORA_ZCA_ACCESS_GROUPS_NEAR_REAL-TIME_TRACKING_ENABLED)

  This option is enabled at the site level by default.

• Common CRM Signals Active (ORA_ZCA_ENABLE_SIGNALS)

  This option is disabled by default.

For more information, see Configure Real-Time and Near Real-Time Access for Access Group Object Records in the Oracle Fusion Securing Sales and Service guide.