1. Implementing Service Center with the Classic User Experience
  2. focusCommEvent Method

focusCommEvent Method

This optional method notifies Fusion Service that the toolbar has changed the previously active communication slot to a different communication slot.

Here's the parameters for this method:

Parameter

Description

eventId

A unique media item identifier. The value must match the value supplied by the toolbar in the newCommEvent.

channel

Name of the channel for which the method is called. For more information on what channels are available, see Channel Type Data.

channelType

The type of channel for which the method is being called.

inData

Object containing additional event details. An empty object may be passed. This parameter is reserved for future use.

callback

Function used by Fusion Service on the toolbar which indicates receipt of a Fusion Service event.

Sample code to call the method:

<html>
<head>
<script type="text/javascript" src="http://domain:port/ora_support/js/mcaInteractionV1.js">
</script>
<script type="text/javascript">
   function focusCommEvent() {
      svcMcaTlb.api.focusCommEvent("1","PHONE","ORA_SVC_PHONE",{},function(response){
         if (response.result == 'success') {
            alert("success response for focusCommEvent received");
         } else {
            alert("error response for focusCommEvent received: "+response.error);
         }
       }, );
   }
</script>
<body>
   <input type="button" value="Fire focusCommEvent" onclick="focusCommEvent()"/>
</body>
</html>