Lookup Types

Lookup types provide the lists of values in application fields that are drop-down lists.

For example, while creating a service request, service personnel can select the severity of the SR from the Severity drop-down list. The values in that list are derived from the lookup type, ORA_SVC_SR_SEVERITY_CD. This lookup type has several potential values known as lookups, each with their own unique lookup code and meaning that displays in the UI.

Note: You can't create a new lookup with the name starting with ORA, to avoid any conflict with the lookups seeded in the application.

How You Modify Lookup Types

You can modify many lookup types during or after implementation.

The configuration level of a lookup type determines whether the lookups in that lookup type can be edited. The lookup configuration levels are: User, Extensible, and System.

Here's a table that shows which lookup management tasks are allowed at each modification level.

Allowed Task	User	Extensible	System
Deleting a lookup type	Yes	No	No
Inserting new codes	Yes	Yes	No
Changing the wording that displays on the page (Meaning field)	Yes	Yes	Yes
Updating start date, end date, and enabled fields	Yes	Yes, only if the code isn't predefined data	No
Deleting codes	Yes	Yes, only if the code isn't predefined data	No
Updating tags	Yes	No	No
Updating module	Yes	No	No

If a product depends on a lookup type, the configuration level must be set to system or extensible to prevent deletion. Once the configuration level is set for a lookup type, it can't be modified. The configuration level for lookup types created using the Define Lookups page is by default set at the User level.

Service Lookup Types

You can find lookup types by searching for an associated setup task in the Setup and Maintenance work area. Lookup types are grouped by task or task list. Each task or task list provides access only to certain lookup types. However, the generic tasks provide access to all the lookups types of a kind, such as all common lookups that are associated with the Manage Common Lookups task. Lookups defined for a specific application are managed using a task or task list associated with that application. Here are some of the common Service lookup tasks or task lists:

• Define Service Request Lookups

• Manage Contact Lookups

• Manage Customer Center Lookups

• Manage Service Request Severity

• Manage Service Request Channel Types