Manage Internal Resource Organizations for Service BUs

For every business unit (BU) that you set up, you can define internal resource organizations to be associated with the BU.

A resource organization represents the internal organization and structure for the business unit. Resource organizations are hierarchically structured, and the organization hierarchy helps to derive the reporting relationships.

To define the internal resource organization for a Service BU:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Users and Security

   • Task: Manage Internal Resource Organizations

2. Click Create to add a new resource organization.

3. Select the Option 2: Create New Organization option to create a new organization.

4. Click Next.

5. On the Create Organization: Enter Basic Information page, enter a Name for the organization.

6. In the Organization Usages region, click Add Row.

7. From the Usage drop-down list, select Service Organization.

8. Click Finish.