Manage Resolutions

The administrator uses the Manage Service Request Resolutions to add resolutions only when they don't want to associate them to outcomes.

To add, edit, or delete resolutions without associating them with outcomes:

1. Sign in to the application as an administrator.

2. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Service Request

   • Task: Manage Service Request Resolutions.

3. In the Manage Service Request Resolutions page, all resolutions for the lookup type ORA_SVC_SR_RESOLUTION_CD are displayed.

4. Click Add to add an outcome under the relevant lookup type. You also modify or delete the outcomes here.

5. Click Save and Close.