Map Action Plan Status Values

Use the Manage Mapping of Action Plan Status task to create or edit global status mappings from related action business objects to an action plan.

The global mapping can be overridden at the individual action level. For example, you can set an action status as complete when the related service request status is resolved or closed.

To manage mapping of action plan statuses, in the Setup and Maintenance work area, go to the following:

• Offering: Service

• Functional Area: Action Plan

• Task: Manage Mapping of Action Plan Status Values

On the Action Status Configuration page, select from the following action types.

• Appointment

• Case

• HR Help Desk Request

• Internal Service Request

• Opportunity

• Service Request

• Task

You can edit the existing status, or click the Add icon to add additional status configurations.

Note: When assigning user-defined values, you can enter any value as a user defined value during attribute mapping. There's no validation performed on that value.