Modify Pages for Generic Work Orders

You can make changes to generic work order elements like objects, fields, workflow, and security privileges in Application Composer.

Modify the Generic Work Order Pages

To modify work order page layouts:

1. Sign in to Fusion Service as an administrator.

2. Click Navigator > Configuration > Sandboxes. Either create a sandbox or activate an existing one.

3. From the Navigation panel, go to Application Composer.

4. In Application Composer, select CRM Cloud Applicationfrom the Applications drop-down list.

5. Select the Service check box.

6. In the Standard Objects list, select Service, Work Order, and then Pages.

   The Work Order Pages page shows sections you can modify for the Create and Details pages.

   The Create page is what users see when they create a work order. The Details pages are the View and Edit work order pages.

   Repeat the following steps for both the Create and Details pages.

7. To create a new layout, select an existing layout from the Standard Work Order subsection of the Create or Details Page Layouts.

8. Select the Duplicate Layout icon in the Standard Work Order section.

9. Give the Layout a name.

10. Select the Source Layout from the drop-down list.

11. Click Save and Edit.

    1. Enter the Advanced Expression for the Work Order Integration Code you created in the Manage Work Order Integrations task in FSM.

       For example, if you created a work order integration code called ADHOC_REQUEST, enter the expression: WoIntegrationCd=='ADHOC_REQUEST'

    You can also use the predefined integration codes:

    • ORA_WO_INT_SVC for work orders not integrated with an external application.

    • ORA_WO_INT_OFSC for work orders associated with activities in Oracle Field Service Cloud

    You can add, remove, and reorder in these regions.

    • Contact Details

    • Work Order Details

    • Notes

12. When you're done, save the layout.

13. Select Active to activate your new layout for users.